Financial services: is a robot stealing your job?

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This keynote speech, delivered for the financial IT platform Intelliflo, looked at technology advances from both a consumer and business point of view

The fear of IT is in our society, but a glance at the role of robots shows that IT is not taking people’s jobs and that robots are now working alongside workers – not instead of them. Other industries have shown that IT is a supplement and not a replacement and it does not stop face time with clients. It will change it. Adviser firms and providers will need to offer the same. The need to adopt new, advanced and always updated IT is not just about future proofing businesses – it’s also about big opportunities for advisers.

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