Monthly Archives: July 2016

Internet of Things

Internet of Things, Internet of Apprehension

Published 15 July 2016

The IoT has much to recommend it – but we need to set our sights higher: co-authored with Mark Birbeck

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Toward a new customer experience, European rail, 2030

Published 12 July 2016

The opportunity to do better

In the past 20 years, neither energy suppliers nor telecommunications firms have truly completed their journey toward providing a good customer experience, whether off-line or online.

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